Introduction
At RACKETA ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you create an account or use our services, we collect:
- Name - To personalize your experience
- Email address - For account management and communications
- Phone number - To send order updates and service notifications
- Authentication data - When you sign in with Google OAuth
Racket Information
We collect details about your rackets to provide personalized service:
- Brand, model, and specifications
- String setup and preferences
- Service history
- QR code associations
Usage Data (Analytics)
We use Google Analytics 4 to understand how visitors use our site. This includes:
- Page views - Which pages you visit
- Events - Actions you take (clicks, form submissions)
- Device information - Browser, operating system, screen size
- Location - City-level location (not precise GPS)
- Session duration - How long you spend on our site
Note: Your IP address is anonymized, and we do NOT track your personal identity through analytics.
How We Use Your Information
We use your information to:
- Provide services - Process service requests and manage your racket inventory
- Communicate - Send order updates, service reminders, and support messages
- Improve our site - Analyze usage patterns to enhance user experience
- Secure our platform - Detect and prevent fraud or unauthorized access
- Comply with legal obligations - Fulfill tax and regulatory requirements
How We Share Your Information
We do NOT sell your personal information. We only share data with:
- Service providers - Google (authentication & analytics), Stripe (payments), Supabase (hosting)
- Legal authorities - When required by law or to protect our rights
Cookies and Tracking Technologies
We use cookies to:
- Essential cookies - Keep you logged in (required for site functionality)
- Analytics cookies - Track site usage with Google Analytics (optional, requires consent)
You can accept or decline analytics cookies through our cookie consent banner. Essential cookies cannot be disabled as they are necessary for the site to function.
Data Retention
- Account data - Retained until you delete your account
- Service history - Retained for 7 years for warranty and support purposes
- Analytics data - Retained for 14 months, then automatically deleted by Google
- Payment data - Retained as required by tax law (typically 7 years)
Your Rights
You have the right to:
- Access - Request a copy of your personal data
- Rectify - Correct inaccurate or incomplete data
- Delete - Request deletion of your account and data
- Opt-out - Decline analytics cookies or unsubscribe from marketing emails
- Data portability - Receive your data in a machine-readable format
To exercise these rights, contact us at myracketa@gmail.com or via Instagram @MyRacketa
Data Security
We implement industry-standard security measures to protect your data:
- Encrypted data transmission (HTTPS/SSL)
- Secure authentication (OAuth, httpOnly cookies)
- Row-level security (RLS) in database
- Regular security audits
- PCI-DSS compliant payment processing (via Stripe)
Third-Party Services
Our website uses these third-party services:
- Google Analytics - Privacy Policy
- Google OAuth - Privacy Policy
- Stripe (Payments) - Privacy Policy
- Supabase (Hosting) - Privacy Policy
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us:
Email: myracketa@gmail.com
Instagram: @MyRacketa